CONSUMER T&C’s

1. SPECIFICATION AND MODIFICATIONS The specifications in this quote are binding as per the Consumer Rights Act 2015 (Section 50). Any changes must be emailed to the address provided on the quote. Communicating changes to onsite staff is not acceptable due to potential errors and lack of reference.

2. WORK HOURS Decorators will typically work from 8 am to 5 pm, Monday to Friday, unless otherwise agreed upon in writing. Any changes to working hours must be communicated and agreed upon in advance.

3. RIGHT TO ACCESS TO WORK AREA We require uninterrupted access to the job site during working hours once the project has started. This ensures compliance with the Supply of Goods and Services Act 1982 (Section 13), ensuring services are provided with reasonable skill and care.

4. WORKING AREA REQUIREMENTS We require a clear, reasonably clean, and accessible working area free from obstructions. Obstructions may result in incomplete areas. This ensures compliance with health and safety regulations (Health and Safety at Work Act 1974, Section 2).

5. MATERIAL QUALITY AND SUPPLY We commit to using materials of the highest quality or as agreed upon with the client. Sourcing and purchasing these materials are our responsibility unless otherwise stated. This complies with the Consumer Rights Act 2015 (Sections 9, 10), ensuring goods supplied are of satisfactory quality and fit for purpose.

6. COLOUR ACCURACY While we prioritise colour accuracy, variations may occur due to differences in products, manufacturers, and distinct batches. This complies with the Consumer Protection from Unfair Trading Regulations 2008 (Regulation 5).

7. SAFETY PROTOCOLS AND HEALTH We adhere to safety guidelines and protocols, maintaining a safe working environment at all times. Any changes or upgrades in safety equipment or procedures during the project will incur an additional charge. This complies with the Health and Safety at Work Act 1974 (Sections 2, 3).

8. START DATES AND DELAYS We strive to adhere to start dates but unforeseen issues or force majeure events, such as natural disasters or pandemics, may lead to delays. This is in line with the Force Majeure clause commonly recognised in UK contract law.

9. ON-SITE ADJUSTMENTS Small on-site adjustments will be charged based on an hourly rate and require sign-off from both parties. This ensures transparency and agreement as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Part 3, Regulation 13).

10. ACCESS EQUIPMENT AND COMPLETION ACCEPTANCE Once access equipment is authorised by the customer to be removed, all items in those areas are deemed accepted as finished by the customer. This follows the acceptance provisions in the Sale of Goods Act 1979 (Sections 35, 36).

11. SITE CLEANLINESS Decorators will maintain a clean work environment and clean up the site daily. While we aim to remove all evidence of work, some remnants may remain. This complies with the Environmental Protection Act 1990 (Part II).

12. COMPLETION AND INSPECTION Upon completion, the client will have the opportunity to inspect the job and raise any immediate concerns. Any finishing snags must be reported within 7 days of completion; otherwise, they will be considered accepted. This aligns with the Consumer Rights Act 2015 (Sections 22, 23).

13. LEFTOVER MATERIALS AND WASTE DISPOSAL Management of leftover materials is at our discretion. Typically, tinted products will be left with the customer. Standard quotes include waste bagged and left for customer disposal. Separate waste disposal can be arranged for an additional cost, in line with the Waste Regulations 2011 (Regulation 12).

14. INSURANCE AND LICENCES We confirm that we possess the necessary licences and insurance to execute decorating work professionally, legally, and securely. This complies with the Financial Services and Markets Act 2000 (Part XX).

15. SUBCONTRACTORS Some work may be subcontracted, but we ensure oversight and quality of all work done. This complies with the Construction (Design and Management) Regulations 2015 (Regulation 8).

16. DAMAGE LIABILITY AND CARE While we take utmost care, some items may be inadvertently damaged, especially if they are aged and poorly maintained. We cannot accept liability for such damages. This aligns with the Unfair Contract Terms Act 1977 (Section 2).

17. WARRANTY/GUARANTEE All our work comes with a 12-month warranty. Exterior work conducted outside the recommended season may have a reduced lifespan. This complies with the Consumer Rights Act 2015 (Sections 9, 11).

18. COST ADJUSTMENTS AND ADDITIONAL WORK Costs may adjust based on changes to original specifications or additional tasks/services beyond the original agreement. This complies with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Part 3, Regulation 13).

19. PAYMENT TERMS AND STRUCTURE Payments are due within 7 days of the invoice date unless previously agreed upon in writing. Agreed-upon deposits or milestone payments must be adhered to. For domestic customers, this ensures clear and fair payment practices in line with consumer protection laws and regulations. This complies with Section 50 of the Consumer Rights Act 2015, which governs the terms of payment and fairness in consumer contracts.

20. CANCELLATIONS, EARLY TERMINATION, AND CHARGES Charges may apply if cancellation occurs, especially if materials or equipment have been ordered. Early termination may involve specific fees. This aligns with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Part 3, Regulation 13).

21. PERMISSION FOR MEDIA USAGE By accepting these terms, the client grants permission for us to use any media, including photos and videos, for promotional or training purposes, unless permission is withheld in writing before starting. This complies with the General Data Protection Regulation (GDPR) 2018 (Article 6).

22. DISPUTE RESOLUTION In case of disagreements, both parties will pursue an amicable resolution using the contract, specification, and terms & conditions. This aligns with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (Regulation 9).

23. TERMINATION AND VALUATION If termination is requested, a valuation is conducted to determine an accurate price. We accept no cost for any other parties to continue work. This complies with the Supply of Goods and Services Act 1982 (Section 15).